jatbaz Privacy Policy
Keeping your personal information secure is our primary responsibility. Read this policy to learn in detail how we collect and use your data.
Table of Contents
- Introduction and Scope
- Information We Collect
- How We Collect Information
- Purposes for Using Information
- Sharing and Disclosure of Information
- Cookies and Tracking Technologies
- Data Security Measures
- Data Retention Period
- Your Rights
- Privacy of Minors
- Third-Party Links
- Changes to This Policy
- Contact Us
1 Introduction and Scope
Protecting your privacy while you use the jatbaz website and all services under it is our highest priority. This Privacy Policy ("Policy") describes in detail how personal information collected, processed, and stored through the jatbaz platform is managed.
This policy has been formulated in accordance with the legal framework of Bangladesh and international data protection standards. By creating an account, logging in, playing games, or using any service on the jatbaz platform, you are considered to have consented to the terms of this policy.
2 Information We Collect
jatbaz collects various types of personal information, divided into the following categories:
2.1 Identity Information
- Full name (in Bengali or English)
- Date of birth and age verification details
- National ID card or passport number (for identity verification)
- Gender identity (if applicable)
2.2 Contact Information
- Email address
- Mobile number
- Current address (district and division)
2.3 Financial Information
- bKash, Nagad, Rocket, or Upay account number
- Transaction history — details of deposits, withdrawals, and bonuses
- Wallet balance and points
2.4 User Behavior Information
- Gaming history — which games were played, for how long, and how many times
- Bet amounts and outcomes
- Session data and platform usage patterns
2.5 Technical Information
- IP address and device identifier
- Browser type and version
- Operating system information
- Cookies and session tokens
3 How We Collect Information
jatbaz collects your information through the following methods:
- Direct Collection: Information you provide yourself through account registration, login forms, payment forms, and customer support.
- Automatic Collection: Technical information collected automatically through cookies, web beacons, and log files while you use the platform.
- From Third Parties: Information required to verify transactions from payment gateway providers (bKash, Nagad, Rocket, Upay).
- Identity Verification Services: Information received from third-party identity verification services as part of KYC (Know Your Customer) verification in compliance with applicable regulations.
4 Purposes for Using Information
jatbaz uses the information collected from you for the following legitimate purposes:
4.1 Service Operations
- Creating, managing, and securing accounts
- Processing deposit and withdrawal transactions
- Distributing bonuses and rewards
- Providing gaming services and technical support
4.2 Protection and Security
- Detecting and preventing fraud and deceptive activity
- Verifying account security and preventing unauthorized access
- Running responsible gaming programs
4.3 Legal and Regulatory Obligations
- Age verification (confirming 21+)
- Complying with AML (Anti-Money Laundering) policy
- Completing the KYC process
4.4 Service Improvement and Personalization
- Improving platform performance and user experience
- Recommending games and offers based on your preferences
- Informing you about relevant promotional offers and bonuses
5 Sharing and Disclosure of Information
jatbaz does not sell your personal information to third parties. However, information may be shared in a limited way in the following circumstances:
- Payment Providers: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and Upay.
- Technology Partners: Game software providers and technology service providers required for platform operations receive limited information under contractual confidentiality terms.
- Legal Obligations: Information may be disclosed in compliance with law in response to a court order or a valid request from a government authority.
- Business Transfer: In the event of a business merger or acquisition, information may be transferred to the new operating party under this policy.
6 Cookies and Tracking Technologies
Cookies and similar technologies are used on the jatbaz platform to improve your experience. Cookies are small data files stored on your device.
6.1 Types of Cookies
- Essential Cookies: Required for login sessions, security tokens, and core platform functionality — these cannot be disabled.
- Functionality Cookies: Used to remember your language preferences, display settings, and personalized configurations.
- Analytics Cookies: Monitor platform usage patterns to help improve services.
- Performance Cookies: Used to identify page loading speed and technical errors.
You can disable non-essential cookies through your browser settings, though this may limit some features of the platform.
7 Data Security Measures
jatbaz applies industry-standard technologies and processes to keep your information secure:
- SSL/TLS Encryption: All data transfers between your browser and our servers occur through encrypted connections.
- Data Encryption: Stored sensitive information — passwords and financial data — is protected with strong encryption algorithms.
- Access Controls: Staff access to information is limited to the minimum necessary level through role-based controls.
- Firewall and Intrusion Detection: Advanced security measures are active at the server level.
- Regular Security Audits: Regular reviews are conducted to identify security vulnerabilities in the platform.
- Two-Factor Authentication: An additional layer of protection is available for account login through two-step verification.
8 Data Retention Period
jatbaz retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:
- Active Accounts: All information is retained for as long as the account remains active.
- Closed Accounts: Certain information may be retained for a minimum of five years after account closure to meet legal obligations.
- Financial Transaction Records: Retained for the period required by financial regulatory requirements.
- Dispute Resolution: Information related to ongoing legal claims or disputes is retained until that process is complete.
After the retention period ends, information is securely deleted or anonymized in a way that no longer allows identification.
9 Your Rights
As a user of the jatbaz platform, you have the following rights regarding your personal information:
- Right to Access: You can request to know what information we hold about you.
- Right to Rectification: You can request correction of incomplete or inaccurate information.
- Right to Erasure: You can request deletion of information beyond what is required by legal obligations.
- Right to Restrict Processing: In certain circumstances, you can request that the use of your information be limited.
- Right to Data Portability: You can request your information in a structured, machine-readable format.
- Right to Opt Out of Marketing: You can remove yourself from promotional emails or messages at any time.
To exercise these rights, write to [email protected] or contact us through 24/7 live chat support. We will endeavor to respond to your request within 30 business days.
10 Privacy of Minors
jatbaz services are strictly for individuals aged 21 and above only. We do not intentionally collect information from anyone under the age of 21.
Age verification during registration is mandatory. If we become aware that a user is under the age of 21, their account will be closed immediately and stored information will be deleted within legal limits.
11 Third-Party Links
The jatbaz platform may sometimes contain elements linked to third-party services or game providers. These third-party services have their own privacy policies, for which jatbaz is not responsible.
We advise you to review the privacy policy of any third-party service before using it. jatbaz is only responsible for information processed within its own platform.
12 Changes to the Policy
jatbaz reserves the right to modify and update this privacy policy as needed. In case of changes:
- The "Last Updated" date at the beginning of the policy will be changed.
- For significant changes, a notification will be sent to your registered email.
- If you continue using the platform after an update, you will be considered to have accepted the new policy.
- If you do not agree with the revised policy, please contact support to close your account.
We aim to give at least 7 days' notice before significant changes take effect.
13 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 Bangla live chat support
Our privacy team will try to respond to your request as quickly as possible after receiving it. Complex requests may take additional time, but we will always keep you updated on the progress.